Policies

Payment

Payment is required at the time of registration in order to reserve your spot in the class.  We also accept cash or check, but you must inform us ahead of time and bring it on the first day of class.  Failure to do so will forfeit your spot in the class.  Checks returned for insufficient funds are subject to a $30 processing fee.

Refunds

Cancellations received less than one week prior to the start date are subject to a $25 processing fee. Cancellations received after the first week of class and prior to the second week of class are subject to a $30 processing fee, as well as the price of the class you attended. After the second week, class fees are non-refundable. If unforeseen circumstances occur that make it impossible for you to complete the program, please contact Jeannine Jay to discuss your options.

Attendance

If you will not be able to attend a class with valid reason (dog illness, injury, or exigent circumstances), your instructor MUST be notified as soon as possible.  Dogs who are coughing or have severe diarrhea are required to be kept home.  Absences with valid reason may be eligible for makeups at the discretion of the instructor. No Call No Shows are NOT eligible for make ups; no communication with your instructor prior to start of class is considered a forfeit of that day’s class.  Your class fees are for the SESSION with dates specific to your class, not just a number of classes {except Puppy Experience}.  Please keep this in mind.  If you have a conflict known prior to start of session, please notify Jeannine Jay upon registration AND your instructor on your first day.

Cancellations

Instructors will notify students by their preferred method of contact if the class is canceled (due to weather, sickness, or other exigent circumstances).  Your time will be honored with a makeup, or the option to attend an alternate day/class if it is available.  Scheduled closes for the center (holidays, out-of-house events, etc.) will be made known prior to the start of the session to the best of our ability.

Vaccinations

Upon completing your online registration, please email a copy of your dog’s vaccination records to caninecomplexandfriends@gmail.com.  We require your dog to be up to date (appropriately for their age) on rabies, distemper, and parvo (titers are accepted).  We highly recommend kennel cough vaccinations, but they are not required.

Spay/Neuter

It is NOT required your dog be spayed or neutered.  If they are getting spayed/neutered, IT IS required to take two weeks off from class from the spay/neuter date for recovery.  You will be allowed makeups for these classes as long as notice is given.

Dogs Who Need Space

As most of you know, a lot of our dog students need space (from dogs, people, sometimes both) and we would like to accommodate that.  Please be conscientious of the fact that another dog in class may not receive new people or dogs well.  Do not approach without asking the owner first!

Potty Area

Official potty area will be along the fenced side of the parking lot.  PLEASE CLEAN UP AFTER YOUR DOGS.

Arrival/Entrance

Students must wait in their car until your instructor invites you inside.  We want to allow every dog to have uninterrupted class time, as well as appropriate space and time to leave.